Avid Standard Support Plan Renewal for Avid Media Composer

by Avid
$299.99

Is your Avid Media Composer Support Plan due for renewal?* Let us help you easily renew your contract and continue to get the best of what Avid has to offer.

The Avid Support Plan Renewals give you access to Media Composer updates and upgrades only and does not include any 3rd-party software.

Media Composer is proven and trusted by professional editors in every segment of film, television, and broadcast. Designed to handle high volumes of disparate file-based media, Media Composer delivers accelerated high-res-to-HD workflows, real-time collaboration, and powerful media management, eliminating time-consuming tasks so you can focus on telling a great story. And now the choice is yours—edit on premises, remotely through the cloud, on demand, through a low-cost subscription, or purchase a license outright—making Media Composer the most versatile and accessible tool for professional creative editorial.

* This plan works for both Media Composer only and Media Composer with Symphony. There used to be a separate plans, but the support plan has been consolidated into one option.

Avid Support Plans for Media Composer

A standard Avid Support plan is now included with all Media Composer subscriptions and purchases. If your support needs are more demanding, you can upgrade to Elite support for an additional cost, either as a monthly subscription plan or an annual one.

If you have an existing Avid Support contract, it will continue to be honored until it expires. At that time, you can choose the new support option that best suits your needs.

Media Composer Offerings Included Support Response Time

Standard Avid Support

*Standard Avid Support plan coverage is the same whether you choose to subscribe to Media Composer or purchase the software outright (perpetual license). Please note that support plan coverage expires after the first year for Media Composer (perpetual license) owners unless renewed annually

Monthly/annual subscription
Standard support included either month-to-month or annually
Billing and admin cases
Unlimited
Within 24 hours
Software updates and upgrades
Included
Available upon release
Media Composer perpetual license
Standard support included the first year; plan may be renewed for $299/year thereafter
Troubleshooting—web/email support
Unlimited incidents
Within 24 hours
Troubleshooting—phone
One phone call per month
Within 4 hours
Self-help access
• Video library
• Knowledge Base
• Avid Forums and other community pages
Immediate
Add Options to Standard Support
  Hardware Coverage
+ $200/year (may be added to annual subscription or perpetual license purchase and includes advance replacement for failed hardware)
Two-business-day ship
Avid Support Code (ASC)
+$40/case (provides additional per-incident phone support for one troubleshooting case)
Within 4 hours
Upgrade to Elite Support

Monthly/annual subscription
+ $30/month

Media Composer perpetual license
+ $400/year

Get everything in standard support, plus...
Troubleshooting
• Unlimited phone and web/email incidents
• Priority phone support
• Code Blue escalation support
Within 1 hour
Hardware coverage
Included
Next-day ship
Additional Support Options (no Avid Support Plan required)
  Avid Support Code (ASC)
$40/case (provides per-incident phone support for one
troubleshooting case)
Within 4 hours
Extended Hardware Coverage
$499/year (includes advance replacement for failed
hardware at no additional cost)
Next-business-day ship