10 Day Money Back Guarantee. 10 Day Exchange Policy. SATISFACTION GUARANTEED! We have FREE Tech Support and a 10-day money-back guarantee on all products we sell. If we can't help you get your video editing and production purchase working, you can return it for a refund or we can exchange it for a replacement or apply the value of the product you returned toward the purchase of a different product.
If you choose to exchange your purchase, we give you a fresh 30 days to make it work! (All returns MUST have a return authorization) If you do encounter problems, give our on-staff technical experts a call on our Tech Hotline at (724) 554-2010.
We will make every effort to help you get going. In the event that we are unable to help you, we will refer you directly to a technician at the manufacturer’s help desk.
Please realize that video editing and production products are not always "plug and play" or "point and shoot." There is a learning curve that may at times seem steep, but we are prepared to help walk you through it.
If a return is necessary please follow these steps: Simply start the (RMA) process below by looking up your order.
Package your product with all original materials including software, hardware, hook-up cables, manuals and blank warranty cards.
Write the RMA number clearly on the outside of your package and ship your return to the address listed in the RMA form. No packages will be accepted without an RMA number.